ApiSeller Frequently Asked Questions

We’ve compiled the most common questions about ApiSeller. Find the answers you need—quickly and in one place.

Frequently Asked Questions

ApiSeller is an automated SMM panel for ordering social media marketing services and managing their delivery. Individuals can place orders, agencies can manage requests for clients, and resellers can connect their own systems through the API or create a Child Panel. ApiSeller supports more than 50 languages, over 30 currencies, and a range of local payment methods.

An SMM panel is an online platform where you can browse and order social media marketing services for supported platforms. Each service lists its requirements and price. After selecting a service, you provide the requested link or username, choose a quantity if needed, and submit an order. You can then follow its progress using the available tracking tools.

ApiSeller is suitable for content creators, businesses, marketing agencies, developers, and SMM resellers. You can order services for your own projects, manage requests for clients, or automate supported workflows through the API. You do not need to be a reseller to open an account.

No. Registration is free, and you can browse available services before deciding what to order. Registered users can add funds to their account balance and manage orders in the panel. If you prefer not to register, the Order as Guest option is available for eligible purchases.

Create a free account, browse the available services, and read the description of the service you want to use. Once you are ready, add funds and place an order through New Order. Your account gives you access to order history, support tickets, and other panel features.

For a purchase without registration, you can also Order as Guest. For a detailed walkthrough of both options, see Orders & Delivery or our Tutorials & Guides.

No. Standard services only require the public profile, post, video link, or username specified in the service description. Never share your social media password or one-time verification codes when placing an order or contacting support.

Results depend on the service and the social media platform. Platforms may update their rules, change how engagement is displayed, or restrict certain activity. Delivery speed, retention, and refill eligibility also vary. Review each service’s description and consider the rules of the platform you are using before ordering.

ApiSeller provides account security features, including email-based two-factor authentication. Supported card payments use 3D Secure verification, and ApiSeller does not store your card details. You should also use a unique password and never share verification codes.

Read the service description for the required link or username format, minimum and maximum quantity, estimated start time, and any guarantee or refill terms. These details differ between services and help you avoid ordering the wrong option.

Use the exact target specified in the service description. Depending on the service, this could be a profile URL, post URL, video URL, or username. Open the link first to make sure it points to the correct account or content; an incorrect target can delay or misdirect delivery.

Most quantity-based services show their rate per 1,000 units unless stated otherwise. For example, at $10 per 1,000, an order for 100 units costs $1. Fixed-price packages are charged per package. The order form shows the calculated charge before you submit.

Each service has an accepted order range. The minimum is the smallest quantity you can purchase, and the maximum is the largest allowed in a single order. Enter a quantity within the displayed limits to avoid an order error.

A Refill allows eligible orders to receive replenishment if delivered counts decrease during the stated guarantee period. Not every service includes a guarantee, and the duration, conditions, and request process may differ. Check the service description for the exact terms.

Start Time is the approximate time between submitting an order and the start of delivery. It is an estimate based on typical performance, not a guaranteed deadline. Actual start times may vary with service demand.

Delivery Speed describes the approximate rate at which a service provides results, often expressed per hour or per day. This is an estimate rather than a guaranteed rate; the actual speed can vary.

Yes. With Order as Guest, you can purchase eligible services without registering or signing in. Open the Order as Guest page, select your service, enter the requested target and quantity if applicable, review the order details, and complete payment.

Guest ordering is a separate purchase flow. If you want a panel account with an order history, account balance, and additional management tools, register and use New Order instead.

There are two ways to order, depending on whether you want to use an account:

New Order (registered users): Sign in, open New Order, choose the category and service, and review its description. Enter the required link or username, select a quantity within the service limits if needed, check the charge, and submit the order using your account balance. You can monitor progress from Orders.

Order as Guest (without an account): Select an eligible service on the guest ordering page, enter the required details, and pay during checkout. No registration or account balance top-up is required.

For illustrated instructions and videos, visit Tutorials & Guides.

Start and completion times depend on the service, quantity, and current demand. Some services begin within minutes, while others take longer. Check the service’s estimated start time and delivery speed before ordering, then follow the status of your purchase. Estimates are not guaranteed deadlines.

For orders placed from an account, open Orders to find your Order ID, status, quantity, charge, remaining amount, and available actions. If you used Order as Guest, follow the order-tracking instructions supplied with your guest purchase.

Pending: Your order is waiting to start.
Processing: The order is being checked or prepared.
In Progress: Delivery is underway.
Completed: The order has been marked as finished.
Partial: Part of the order was delivered; the undelivered portion is automatically returned to your account balance.
Canceled: The order was canceled and its charge is automatically returned to your account balance.

If the status does not match what you see on the target platform, contact support with your Order ID.

An incorrect target may cause a delay, cancellation, or delivery to the wrong account or content. Check that your link opens the intended target and matches the service’s required format before placing an order. Once submitted, changes may not be possible; contact support promptly if you notice a mistake.

Editing an order after submission is generally not available. Cancellation depends on the service and its current status; once delivery has started, cancellation is often unavailable. Check for an available Cancel action in Orders, or open a support ticket with your Order ID. If an order is successfully canceled, its charge is returned to your account balance.

Subscriptions can create orders automatically for new posts from an eligible account. Select a subscription-compatible service, enter the username, and configure the available settings, which may include the number of posts, quantity range, delay, and old-post options. Manage existing subscriptions from the Subscriptions page.

Drip-Feed spreads an eligible order across repeated deliveries rather than sending the full quantity at once. You choose the quantity per run, number of runs, and interval. For example, 100 units per run across 10 runs equals 1,000 units. Options vary by service.

Mass Order lets you submit multiple orders at once, including different services, links, and quantities. Open Mass Order and enter one order per line as ServiceID|Link|Quantity. For example: 101|https://instagram.com/test|500. Use valid service IDs, check each line, and submit the list.

First check the order status, service description, and target link. Some services take longer to start, and social media statistics may update with a delay. If the issue remains, open a support ticket with your Order ID, explain what looks wrong, and include relevant details or a screenshot.

Check the service’s guarantee terms and whether your order is still within the refill period. Use the Refill action if it is available, or create a support ticket with the Order ID. Depending on the service, refills may be processed automatically or reviewed manually.

Registered users add funds through Add Funds, then pay for orders using their account balance. The price is deducted when an order is placed. With Order as Guest, eligible purchases are paid for directly during checkout, without funding an account first.

Sign in and open Add Funds. Choose an available payment method, enter the amount, and follow the payment instructions. Any applicable bonus is shown before confirmation. Once payment is confirmed, your balance is updated and can be used for orders.

Options may include credit and debit cards, PayPal, Wise, cryptocurrency, and country-specific local payment methods. Availability depends on the selected currency and region. Open Add Funds to see the methods currently offered to your account.

Card payments use secure processing with 3D Secure verification. ApiSeller does not store your card details in the panel. Never send full card numbers or verification codes through support tickets.

Check your payment record in Add Funds History; some providers need additional time to confirm a transaction. If the balance is still missing, contact support with the payment method, amount, date, and transaction reference or receipt. Do not share full card details.

A payment can be declined because of insufficient funds, a bank security check, incomplete 3D Secure verification, or a temporary payment-provider issue. Read the error message, confirm your payment details, and try another available method if necessary. Contact support if the problem continues.

You can request a refund of unused balance within 30 days of the original payment. Approved refunds are returned through the original payment method, and applicable refund transaction costs may be deducted. Additional verification may be required. Review the Refund Policy for full eligibility and conditions.

No. Your available ApiSeller account balance does not expire, so you can use it for future orders.

An invoice is generated automatically after a successful payment. Add or update your information in Account Settings → Billing Details, then download the relevant invoice from Add Funds History.

ApiSeller uses USD as its primary currency and supports more than 30 display currencies, including EUR, GBP, JPY, and TRY. ApiSeller does not add commissions or extra fees when you fund your account. Eligible refunds may be reduced by the transaction costs of sending money back.

For questions about orders, payments, or your account, open a ticket in the Support section. A ticket keeps your request, replies, and updates in one place. If you cannot log in, use the account recovery contact listed under Login & Security.

Open Support, select the topic that best describes your issue, and enter the relevant details. After submitting, return to the same ticket to read replies or provide updates. Keeping related messages together helps the team follow the case.

For order issues, include the Order ID and a clear description of the problem. For payment issues, include the date, amount, method, and transaction reference. Add a screenshot if it helps, but never share passwords, one-time codes, or full card details.

Open a ticket under the appropriate order-related topic and include the Order ID, what you expected, and what you actually see. Check the order status and service description first, as these may explain delivery timing or refill eligibility.

Most requests receive an initial response in approximately 30 minutes, although it can take longer during busy periods or for cases that need additional investigation.

Normally, no. Add your follow-up to the existing ticket instead of creating duplicates for the same issue. This keeps the information together and makes the request easier to review.

Support can help review order problems, payment confirmations, account access, panel features, and basic API questions. Include the relevant Order ID, payment reference, or service details to help the team investigate.

English is the primary support language. Assistance in other languages may be available depending on the team’s current coverage. Note that the panel’s supported interface languages and the languages available for human support are not necessarily the same.

For urgent order or payment issues, submit a ticket with a clear subject, the relevant ID, and a concise explanation so the team has a record to investigate. Additional contact channels, if available, do not replace the support ticket for standard requests.

After registration, check your inbox for the email verification message and follow its instructions. If it is missing, check your spam folder or request another verification message from the panel if the option is available.

Check your spam or junk folder, confirm that the email address is correct, and allow a few minutes for delivery. If you still cannot verify your address, contact support for assistance.

Sign in and open Account Settings → Password. Enter your current password, set a new one, and save the change. Use a unique password that you do not share with other services.

Select Forgot Password on the login page, enter the email address linked to your account, and follow the reset instructions sent to your inbox. Check your spam folder if the message does not arrive.

If you cannot sign in to open a support ticket, email account@apiseller.com with your username, registered email address, and a brief explanation. Include a relevant screenshot if helpful, but do not send passwords or verification codes.

Use a long, unique password that you do not reuse elsewhere. You can create one with the ApiSeller Password Generator and save it in a trusted password manager. Never share your password or verification codes.

Two-factor authentication adds another verification step when signing in. ApiSeller supports email-based 2FA, which requires a one-time code sent to your registered email address in addition to your password.

When email-based 2FA is enabled, you enter a time-limited code from your registered email after your password. This helps prevent access with a stolen password alone. Keep your email account secure and never share your code.

Check your spam folder and wait a few minutes for delivery. Make sure you can access the email associated with your account. If the problem persists, open a support ticket or, if you cannot sign in, email account@apiseller.com.

No. ApiSeller support will not ask you to disclose your password, one-time verification codes, or full payment card details. Treat messages requesting these as suspicious and contact support through an official channel.

Change your password immediately, check your 2FA settings, and review recent account activity where available. Contact support from your account; if you cannot access it, email account@apiseller.com.

An SMM reseller panel lets you offer social media marketing services to your own customers while another provider handles fulfillment. With ApiSeller, you can submit orders for customers directly or connect your own panel to the API to automate service listings, order creation, and status updates.

No. Any registered account can place orders for clients and access its own API key without a separate reseller approval process. Special pricing arrangements may be available for high-volume resellers.

ApiSeller offers reseller-oriented service pricing. Additional individually arranged discounts may be available for partners with substantial order volumes. Contact the team to discuss volume-based terms; no special reseller approval is required to start.

You can purchase a Child Panel directly from ApiSeller. Setup is automatic, allowing you to operate a panel under your own brand and offer services to your customers without requesting manual installation from support.

Yes. A Child Panel is intended to operate under your own branding. If you build a separate website or panel and connect it through the API, the customer-facing experience depends on your own design and integration.

An SMM Panel API connects your reseller website or software to a service provider. ApiSeller’s API lets an integrated system retrieve service details, submit orders, check statuses, and access supported balance information using an account-specific API key.

Open the API section of your account to access your API key and integration documentation. You do not need to request approval. Keep the key secret and use it only in trusted systems.

Any ApiSeller account holder can use their own API key. It can support reseller panels, agency tools, or custom applications, provided the integration follows the documented commands and requirements.

Go to the API section, obtain your key, and follow the integration documentation. Configure your system to retrieve services, create orders, and request status information through the documented endpoints. Test your setup before processing customer orders.

Supported API functions include fetching service information, creating orders, checking order statuses, and retrieving account balance details. Refer to the current API documentation for supported actions, parameters, and response formats.

Share your personal referral link to introduce new customers to ApiSeller. Eligible referral activity can earn commissions according to the current Affiliate Program rules, which you can review in your account.

Open the Affiliate Program section in your account and copy your unique referral link. You can share it on relevant websites or social channels, provided your promotions follow the program rules.

Affiliate earnings are based on eligible referrals and the commission rates and conditions shown in the Affiliate Program. Check that section for the current calculation method rather than assuming a fixed rate.

You can monitor referral activity and eligible earnings in the Affiliate Program area. The timing of any credit depends on the program’s published rules and applicable verification.

Promote ApiSeller accurately and avoid spam, misleading claims, or promises about results. Use your own referral link, and never request someone else’s passwords or verification codes.

Visit the Paid Tasks page to view current tasks, instructions, eligibility requirements, and rewards. Complete an eligible task as directed; available tasks and reward amounts may change.

Complete the task according to its stated instructions. Rewards are credited based on the task’s conditions, and some tasks may need to be reviewed or approved before a reward is issued.

ApiPoints Rewards is ApiSeller’s account loyalty program. Eligible activity earns points according to the current program rules, and your level determines which listed benefits are available to you.

Open ApiPoints Rewards in your account to check your points balance, current level, progress, and available rewards. The current earning and redemption conditions are shown there.

ApiSeller Frequently Asked Questions

What is ApiSeller and what can I do with it?

What is an SMM panel, and how does it work?

Who is ApiSeller designed for?

Do I need to pay to create an ApiSeller account?

How do I get started with the ApiSeller SMM panel?

Will I need to provide my social media password?

Are there any risks or limitations when using SMM services?

How does ApiSeller keep account and payment information secure?

What should I check before choosing a service?

Which link or username should I enter for a service?

How are service prices calculated on ApiSeller?

What do minimum and maximum quantities mean?

What does Refill or Guarantee mean for a service?

What does the estimated Start Time mean?

What does Delivery Speed tell me?

Can I place an order on ApiSeller without creating an account?

How do I place an order on the ApiSeller SMM panel?

How long will my order take to start and finish?

Where can I track my order and view its details?

What do Pending, In Progress, Completed, and other order statuses mean?

What if I enter the wrong link or username?

Can I edit or cancel an order after submitting it?

How do Subscriptions work on ApiSeller?

How does Drip-Feed work?

How can I submit multiple orders using Mass Order?

What should I do if my order is delayed or the results seem incorrect?

How do I request a refill for an eligible order?

How do I pay for services on ApiSeller?

How can I add funds to my account?

What payment methods are available on ApiSeller?

Is paying by card secure, and does ApiSeller store my card information?

My payment was successful, but my balance has not updated. What should I do?

Why did my deposit or card payment fail?

Can I get a refund of my unused account balance?

Will my account balance expire if I do not use it?

Where can I download my payment invoices?

Which currencies can I use, and does ApiSeller charge deposit fees?

How do I contact ApiSeller support?

How do I submit and follow up on a support ticket?

What details should I include when contacting support?

How do I report a problem with an existing order?

How quickly does ApiSeller support usually respond?

Should I submit another ticket if I have not received a reply?

What issues can ApiSeller support help resolve?

Can I contact support in a language other than English?

What is the best way to report an urgent issue?

How do I verify my ApiSeller email address?

What if I have not received my verification email?

How can I update my account password?

How do I reset a forgotten password?

How can I get help if I cannot log in to my account?

How can I choose a secure password for my account?

What is two-factor authentication (2FA)?

How does email-based 2FA protect my ApiSeller account?

What should I do if my 2FA email code does not arrive?

Will ApiSeller support ever ask for my password or verification codes?

What should I do if I suspect unauthorized account activity?

What is an SMM reseller panel, and how does reselling work?

Do I need approval to resell services through ApiSeller?

Does ApiSeller offer wholesale prices for SMM resellers?

How can I start my own SMM reseller panel with ApiSeller?

Can I use my own branding when reselling ApiSeller services?

What is an SMM Panel API used for?

Where can I find my ApiSeller API key?

Who can access the ApiSeller SMM Panel API?

How do I connect my website or reseller panel to ApiSeller?

Which tasks can I automate with the ApiSeller API?

How does the ApiSeller Affiliate Program work?

Where do I find my affiliate referral link?

How are my affiliate commissions calculated?

When are affiliate earnings credited?

Are there any rules for sharing my referral link?

How can I earn rewards from Paid Tasks?

How do I receive rewards for completed Paid Tasks?

What is ApiPoints Rewards?

Where can I see my ApiPoints and level progress?