ApiSeller Frequently Asked Questions

ApiSeller is an advanced SMM Panel a digital service platform that makes the growth of social media accounts professional, secure, and fully automated. Users can quickly and reliably increase key social media metrics such as followers, likes, views, and comments.

An SMM Panel (Social Media Marketing Panel) is a professional management interface that delivers social media services (followers, likes, views, comments, etc.) automatically.
ApiSeller is one of the most advanced examples of this model. Unlike a standard SMM panel, it elevates the user experience with features such as an advanced order-tracking system, real-time service checks, multi-currency and multi-language support, and a reseller (API) infrastructure.
In short, an SMM panel is an automated, measurable, and reliable solution that eliminates manual processes in social media management—and ApiSeller provides this framework with corporate-grade standards and global service quality.

Everyone—from individual creators to agencies, brands, and resellers—can benefit from ApiSeller’s services.

If you proceed in a controlled and consistent way with orders placed through ApiSeller, you will see measurable impact.
For example, Instagram posts may be featured on the “Explore” page, helping your content reach more users.
Likewise, your YouTube videos are more likely to appear under “Recommended,” increasing visibility among a broader audience.

Yes. Signing up for ApiSeller.com is completely free. You only need to add funds to start using the services.

All services operate through an automated system. Users select a service within the panel, enter the required link or profile information, and start the order.
The system validates the data and activates the process instantly.

All services operate through an automated system. Users select a service within the panel, enter the required link or profile information, and start the order.
The system validates the data and activates the process instantly.

All services operate through an automated system. Users select a service within the panel, enter the required link or profile information, and start the order.
The system validates the data and activates the process instantly.

All services operate through an automated system. Users select a service within the panel, enter the required link or profile information, and start the order.
The system validates the data and activates the process instantly.

Each service has its own rules and conditions. The service description applies only to that specific service and guides how to order correctly.

To ensure your order is delivered to the correct target, you must enter the link/username exactly in the format required in the service description. Using the wrong format may prevent the order from starting or cause it to be applied to the wrong target.

Prices are shown per 1,000 units unless stated otherwise. Example: $10 / 1,000 = $1 for 100 units. If a service has no quantity field (package service), the listed price covers the full package exactly as described.

Each provider has infrastructure and safety limits. Orders outside these limits may fail or be canceled.

Refill means free replenishment if delivered counts decrease within a specified period. It only applies under the conditions and time frame stated in the service description.

It’s the estimated time between placing your order and the system starting the delivery. It can vary depending on traffic and the service type.

Speed is usually shown as an hourly/daily delivery rate. It’s an average estimate, not a guarantee, and may change due to order volume, platform updates, or provider-side adjustments.

No. ApiSeller never requests a username or password. To create an order, only the username of the account to be processed or the content link (URL) is required. The system starts the process using the link/username you provide; no access to your account is granted.

Go to the New Order page in the panel. On the screen that opens, first select the platform you want to order for from the Category section. Then choose the service you want to use from the Service list.

After selecting a service, follow these steps:

• Read the Service Description section carefully, because each service may have a different link format, limits, and working logic.
• In the Link / Username field, enter the target in the exact format requested in the description. (Example: post link, video link, profile username, etc.)
• If the service has a quantity field, enter a quantity that fits within the minimum–maximum range.
• Finally, click the Place Order button. Your order will be completed within the process stated in the service description.

Each service has a different average start time. Some services start within seconds, while others may start later depending on traffic or platform conditions. A longer start time does not always mean there is an error; your order may be waiting in the queue. For orders that do not start for a long time, you can create a support ticket using your order number.

Yes. All your orders are listed on the Orders / Order History page. From there, you can view the order status, date, quantity, and (if available) other details.

Order stages help you understand which step your order is currently in. In general, orders are first checked, then queued, then delivery starts, and the process is completed.

• Processing: This means your order is being checked by the system. At this stage, the link/username is verified and the order is prepared for the queue.
• Pending: This means your order has passed the checks and has been placed in the queue. When it is its turn to be delivered, it will switch to the “In progress” status.
• In progress: Your order is in the delivery stage. The process continues based on the working speed of the service you selected.
• Completed: This means your order has been completed by the system. If it shows as completed but you think there is an issue, you can check the order details and create a support ticket.
• Partially Completed: A portion of the order may have been delivered, and the remaining part may not have been delivered for various reasons. In such a case, depending on how the panel works, an automatic adjustment/refund mechanism may apply for the undelivered portion. If you want to complete the missing part, you can place a new order.
• Canceled: This means your order could not be started or was canceled by the system. The most common reasons are not following the required link format in the service description, the target being private, or platform/service updates. In canceled cases, the balance impact is usually adjusted automatically according to panel rules; after making the necessary checks, you can place the order again.

If incorrect target information is entered, your order may be affected in the following ways:

• Your order may get stuck at the “Pending” stage,
• Your order may be canceled,
• In some cases, the action may be applied to the wrong target (the most undesirable scenario).

For this reason, before placing an order, open the link in your browser to make sure it is the correct content/profile and follow the exact format requested in the service description.

Cancellation and changes depend on the service. Generally, canceling/changing is not possible after an order has started. If your order has not started yet and your panel has a cancel option, you can use it; otherwise, you can ask about the situation via support. “Fixing” the link/username afterward is not possible for most services, so entering the correct information before ordering is very important.

A Subscription is a feature that automatically creates orders for you as new posts are shared on your account. In other words, instead of placing orders manually for each new post, the service and quantity ranges you set are applied automatically. This feature provides great convenience especially for content creators and brands who post regularly.

Creating a subscription (general logic)

On the New Order screen, you choose the relevant category from the “Auto / Automatic” categories (e.g., Instagram Auto Likes).

After selecting the service, the following fields are generally requested:

• Username: the username of the account to be processed
• Number of new posts: how many future posts you want automatic actions on
• Min / Max: minimum and maximum quantity per post (if you want a fixed value, you can set Min = Max)
• Delay time: how many minutes after the post is shared the action should start
• End time: when the subscription should end

You can track your subscriptions later from the Subscriptions page.

Old posts (optional)

Some subscription services include an “Old posts” field. If you want automatic actions to be applied to posts you previously shared, you can fill in this field. If you do not want actions on old posts, leave it blank.

A Scheduled Order (Drip-feed) delivers the order gradually in parts at the intervals you set, rather than all at once. It is suitable for users who want a more natural distribution.

Creating a scheduled order (general logic)

• If the service has a “Scheduled Order / Drip-feed” option, you enable it.
• You enter your target in the Link field.
• You enter the amount to be delivered in each run in the Quantity field.
• Then you set: How many times should it run? (total number of runs) and How often? (interval)

The system automatically calculates the total amount, and once you confirm, it runs at the intervals you set.

Example logic: “100 every 5 minutes, total 10 runs” → the system delivers 1,000 in total.

Mass Order is a feature that allows you to create multiple orders at once. If you want to place orders for many different links with different quantities at the same time, you can use Mass Order instead of entering each order one by one.

In general, it works like this: you enter each order on a separate line in the format ServiceID | Link | Quantity. If an invalid format is entered, the system warns you; the incorrect line may not be processed, while correct lines may continue (depending on panel behavior).

ApiSeller aims to complete orders as quickly as possible. If you experience any problem, you can create a new ticket from the Support section. The situations below are among the most common examples:

• My order is Partially Completed: The missing portion may not have been delivered due to platform updates, traffic, or service-side constraints. To complete the missing part, you can place a new order.
• My order shows Completed but I can’t see the result I expected: The most common reasons are: entering the wrong link/username, the target being private, placing another order on the same target before the previous one finishes, or delays in the platform’s statistics updates. Check your order details; if it continues, create a support ticket with your order number.
• My order is very slow: Traffic, platform updates, or service updates can affect speeds. If your order is far outside the normal range stated in the service description, create a support ticket.
• My order did not start: For some services, a longer start time can be normal. However, if your order has not started at all for a long time, check the link format and target visibility; if it still does not start, create a support ticket.

On ApiSeller, orders work with a “balance” system. You first add funds to your account, then when you place an order, the system automatically deducts the service cost from your balance. This way, you don’t have to go through a separate payment step for every order.

Go to the Add Funds page in the panel. Choose a payment method, enter the amount, and complete the payment. Once your payment is approved, your balance is credited to your account automatically.

On ApiSeller, you can add funds via Credit Card, PayPal, Wise, Crypto, and many local payment methods. You can always see the most up-to-date available options on the Add Funds page.

Yes, it’s safe. ApiSeller never stores your card details. Card payments are processed through a secure payment infrastructure, and your card information is not kept on the panel. For card payments, 3D Secure verification is required—this step increases security and confirms that the transaction is authorized by you.

First, check your Add Funds transaction record (you may see statuses like “successful” or “pending”). In rare cases, the payment provider’s confirmation can be delayed. If it still doesn’t reflect shortly, open a support ticket and include:

• The payment method you used
• The date and time of the transaction
• Transaction/Reference number (if available)
• Receipt or screenshot

The most common reasons are: not completing the 3D Secure step, a bank security block, insufficient card limit, browser/device security settings, or temporary congestion on the payment provider’s side. In most cases, trying a different browser, disabling VPN, or choosing another payment method resolves the issue.

Refund requests are reviewed based on the payment method and transaction details. If a refund is applicable, it is typically returned through the same method used for the payment. When requesting a refund, sharing your username, amount, payment method, and payment details helps speed up the process.

No. Your ApiSeller balance does not expire. It remains in your account and you can use it for orders at any time.

Yes. ApiSeller issues invoices for completed payments.

On ApiSeller, an invoice is generated automatically for each completed payment. To ensure the invoice is issued correctly, we recommend filling out your billing information under Account Settings → Billing Details (name/company name, tax details, address, etc.).

After your payment is completed, you can access and download the invoice from Add Funds History. Each payment record includes a downloadable invoice, so you can download it anytime later as well.

On ApiSeller, an invoice is generated automatically for each completed payment. To ensure the invoice is issued correctly, we recommend filling out your billing information under Account Settings → Billing Details (name/company name, tax details, address, etc.).

After your payment is completed, you can access and download the invoice from Add Funds History. Each payment record includes a downloadable invoice, so you can download it anytime later as well.

ApiSeller’s primary currency is USD. However, users can use the panel in many currencies, including EUR, GBP, JPY, CNY, INR, TRY, and others. There are no commissions/extra fees on payments.

On ApiSeller, the best way is to contact us through the panel via Support / Ticket. Since your order and payment records are available in the system, the team can review your case faster. If other channels exist, they can be used as alternative contact methods.

From the Support section, you open a new request, choose a subject, and write your message. The system creates a record and the entire conversation continues within the same ticket. This way, you don’t have to explain the same issue repeatedly across different channels.

For the fastest resolution, include:

• Order ID (if it’s an order-related issue)
• Target link/username
• A short description of the issue (e.g., “Stuck on Pending”, “Shows Completed”)
• A screenshot if possible

For security reasons, sensitive details such as passwords or card information are never requested and should not be shared.

If you have a problem with an order, simply open a ticket and include your Order ID. The team will check the order, explain the current status, and review it according to the service rules if needed (e.g., further checking/review).

Reply times may vary depending on workload, and tickets are answered in order. Most requests are usually replied to within 30 minutes, but during busy periods this may take longer.

No. Opening multiple tickets for the same issue does not speed things up—it can split the records and make tracking harder. It’s best to continue within a single ticket.

The ApiSeller support team tries to help with anything. We can assist with order status, payment checks, panel usage, basic API guidance, account/access issues, and reporting errors.

Our support language is English. However, we also try to help in local languages whenever possible.

For urgent or special requests, you can message our Telegram line. This line is not for standard order support; it is used to quickly route urgent situations or special requests. For order and payment issues, the most reliable channel is still the Support / Ticket system.

After you create your account, a verification link is sent to your email address. If you don’t see it in your inbox, check your spam/junk folder. Once you click the link, your email address will be verified. If needed, you can request it again from the panel using the “resend verification email” option.

First, check your spam/junk folder and make sure you entered the correct email address. Some corporate email providers may delay or block verification emails. Wait a few minutes and try again. If it still doesn’t arrive, you can contact the support team.

After logging in, go to Account Settings / Password to confirm your current password and set a new one. For security reasons, you may be asked to log in again after changing your password.

Use the Forgot Password option on the login page. Enter your email address and you’ll receive a password reset link. Open the link and set a new password to regain access to your account.

If you can’t log in and therefore can’t open a ticket, you can email us directly at account@apiseller.com. In your email, include your username, the email address linked to your account, and a short description of the issue. Adding a relevant screenshot can also help speed things up.

A strong password should be long, hard to guess, and unique. We recommend:

• At least 12–16 characters
• A mix of uppercase/lowercase letters, numbers, and special characters
• Avoiding easy-to-guess information like your name, username, or birth date
• Using a different password for each website

If you want, you can also use our ApiSeller Password Generator tool to create a strong password (link will be added here).

2FA adds an extra layer of security by requiring an email verification code in addition to your password during login. Even if your password is compromised, it greatly reduces the risk of unauthorized access without that code.

When you log in, the system sends a one-time verification code to your registered email address. Enter the code to complete the login. Since codes are time-limited, it’s best to use them right away.

Check your spam/junk folder and wait a few minutes—your email provider may delay delivery. If it still doesn’t arrive, try again using a different browser. If the issue continues, open a ticket if you can access your account; if you can’t, contact us at account@apiseller.com.

No. ApiSeller will never ask for your password, card details, or verification codes under any circumstances. Any message or email requesting this information may be a scam.

Change your password immediately, check whether 2FA is enabled, and review your account details. If you can access your account, open a ticket from the panel to report the issue. If you can’t access your account, email account@apiseller.com.

ApiSeller’s Reseller system is a business model that allows you to offer the services on the panel to your own customer base in a more “wholesale” way. Resellers can automate their operations by connecting orders to their own system via the API and manage everything from a single place.

If you only want to work via the API, you can start after setting up your integration. If you want to use an option like a Reseller/Child Panel, you can start the process from the relevant section and submit your application via Support. After approval, reseller permissions are assigned to your account.

Yes. Reseller accounts can place orders at more advantageous prices compared to standard users. Additional discounts or seasonal promotions may also apply depending on order volume.

If Child Panel support is active on ApiSeller, you can create a sub-panel that runs under your own brand and offer ApiSeller services to your customers from there. Customer-side appearance/branding is configured based on the Child Panel structure; setup and guidance are handled through Support.

It depends on the setup you use. If you use White Label/Child Panel, your customers generally see your own brand. If you sell via API or through the standard panel, the ApiSeller name may appear in some areas.

API (Application Programming Interface) is a connection structure that allows a different website/panel to send orders to the ApiSeller system automatically. Instead of placing orders manually, you can route them through software to manage processes faster and with fewer errors. Connections are authenticated with an API key for security.

Go to the “API” tab in the panel to generate your own API key. On the same page, you can review the documentation and examples for sending orders, checking balance, and retrieving the service list. Your API key is unique to your account and should not be shared.

API access is account-based. Each user/reseller should use their own API key and only perform actions through their own account (for security and tracking).

The API lets you create and track orders automatically through software. For example, you can receive orders on your own website, send them to ApiSeller automatically, and pull your balance and order statuses into your system.

In the API section of the panel, you can view or generate your API key. For security reasons, you should never share your API key with anyone.

Typically, you can retrieve the service list, view your balance, create orders, and check order status. Supported commands are listed in the panel’s API documentation.

Invite & Earn is a referral system where you can earn rewards by recommending ApiSeller to new users. You receive a unique invite link. When users sign up through this link and start using the panel, a reward/commission is credited to your account based on the program rules.

You can copy your personal referral link from the Invite & Earn section in the panel and share it on your website, social media accounts, or within your community. If you use a link shortener or a redirect, make sure your link remains intact and works correctly.

Earnings are calculated based on the actions completed by the users you refer and the program rules (eligible transaction types, rates, conditions). The most accurate calculation method is always the rules shown on the Invite & Earn page in the panel.

The timing and conditions for crediting earnings may vary depending on the program rules. Referred users, registrations, and earnings details can be tracked from the Invite & Earn screen in the panel.

Instead of spam or misleading promises, it’s important to explain the system correctly. Also, for account security, you should never share sensitive information such as your password or verification codes with anyone. The invite link is for referrals only.

The Reseller Panel is a model that allows you to launch a panel under your own brand and provide services to your own customers. You can manage customers, set your own pricing, and track orders from one place through your panel.

It depends on how your setup works. In a Child Panel/White Label structure, your customers usually see your brand. However, the ApiSeller name may appear in some technical/infrastructure areas or on certain screens.

It is suitable for agencies, community managers, people with a regular customer base, or anyone who wants to sell under their own brand. The goal is to turn the panel into a business model and manage operations from a single center.

Tasks & Earn is a system that lets you earn rewards/bonuses by completing specific tasks available in the panel. Tasks may change during campaign periods, and the conditions for each task are clearly shown on the task screen.

Once a task is completed, the reward is credited to your account according to the task rules. Some tasks may require verification/review; if so, this will be stated in the task details.

Spend & Earn is a loyalty system that lets you collect points as you use the panel. You earn points based on your orders and usage activity. Accumulated points can be converted into rewards according to program rules or used within your account.

Point-earning conditions and usage rules are shown on the Spend & Earn page. You can track your point balance and progress directly from the panel.